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Return Policy

We accommodate returns on sealed, unopened items and defective/damaged products. Returns must be shipped back within 15 days from the date of receipt.

Please visit our Return Portal to process your request:

If you received an incorrect or defective/damaged item, please reach out to us so we can provide a return label and help resolve this issue. In order to be considered defective, one of the following conditions must be met:

  • Device is leaking

  • The light is not turning on

  • The battery is not working

    PLEASE NOTE: For defective products, 75% of the liquid must be in the device at the time of the return. Once our warehouse receives the defective device, quality assurance will check the item for defects, and we will ship out a replacement. At this time we do not offer refunds for defective items. Reach out to us at for additional help regarding returns.

    Promissory Commitment


    Safety Practices

    We live by the Hippocratic Oath: First do no harm. Our products are made without nicotine or harmful chemicals.


    Extensive Scientific Research

    We ensure all our products are formulated under the direction of a renowned inhalation toxicologist and tested by an ISO-accredited independent laboratory.


    Environmentally Responsible

    We seek to inspire a culture of environmental sensitivity through sustainable product design and ethical business practices.


    Giving Back

    We use a percentage of your purchase to empower innovative start-ups to solve humanity's most pressing environmental challenges.