We accommodate returns on sealed, unopened items. Returns must be shipped back within 30 days from the date of receipt.
Please visit our Return Portal to process your request: http://sparq3.returnscenter.com/
Please note that you are responsible for the cost of return shipping.
For international orders, please write your Order Number on the package. Once sent out, please e-mail firstname.lastname@example.org with the tracking number.
If you received an incorrect or defective/damaged item, please reach out to us so we can help resolve this issue. In order to be considered defective, one of the following conditions must be met:
Device is leaking
The light is not turning on
The battery is not working
PLEASE NOTE: For defective products, 75% of the liquid must be in the device at the time of the return. Once our warehouse receives the defective device, quality assurance will check the item for defects, and we will ship out a replacement. At this time we do not offer refunds for defective items. Reach out to us at email@example.com for additional help regarding returns.
Please ensure that all returns are sent separately. Each label is uniquely encoded and associated with a particular order. If you send two or more returns in one box, only the transaction that is associated with the label on the box will be processed. If there is more than one label on the box, only one label will be scanned. If you ship two or more returns in a single box, one of the returns will not be processed.
In the event of an input of a wrong address, a filled mailbox/receptacle or other obstacle to receiving a delivery that we cannot control, there will be a $7.99 restocking fee.
If you received free shipping for an international order, please note there will be a $7.99 restocking fee.