We accommodate returns on sealed, unopened items and defective/damaged products. Returns must be shipped back within 15 days from the date of receipt.
Please visit our Return Portal to process your request: https://www.sparqlife.com/a/returns
For orders that received free shipping, please note that we charge a restocking fee of $3 for domestic orders and $7 for international orders.
If you received an incorrect or defective/damaged item, please reach out to us so we can provide a return label and help resolve this issue. In order to be considered defective, one of the following conditions must be met:
Device is leaking
The light is not turning on
The battery is not working
PLEASE NOTE: For defective products, 75% of the liquid must be in the device at the time of the return. Once our warehouse receives the defective device, quality assurance will check the item for defects, and we will ship out a replacement. At this time we do not offer refunds for defective items. Reach out to us at firstname.lastname@example.org for additional help regarding returns.